UK Pharmacy Medication Sourcing for UAE & Middle East
Having difficulty finding a medication locally? ZEN Healthcare can help you explore sourcing options from the UK through our London pharmacy network — for patients across the UAE and selected Middle Eastern countries.
Looking for a medicine that’s hard to find?
- Medication unavailable, out of stock or difficult to source locally
- Send us the medication name, strength and quantity
- Our UK pharmacy team assesses availability and requirements
- We advise whether it may be legally sourced and supplied from the UK
Looking for a medicine that is difficult to find?
Medication shortages and limited local availability can make it challenging to access certain treatments. ZEN Healthcare provides a dedicated UK medication sourcing service for patients in the UAE and wider Middle East, supported by our established healthcare and pharmacy network in London.
If you are looking for a particular medicine, simply send us your request using the form below. We will assess:
- Medication availability in the UK
- Whether a valid prescription is required
- Applicable UK pharmacy requirements
- Import regulations in your destination country
- Whether international supply is legally permitted
- Expected sourcing and delivery options
- Estimated medication and delivery costs
Tell us what medication you need
Provide the medication name, strength and required quantity using our enquiry form.
Please note: Medication availability cannot be guaranteed. All requests are subject to clinical appropriateness, stock availability, prescription requirements, UK pharmacy and export regulations, and the customs and import laws of the destination country.
How our UK medication sourcing service works
A structured pathway from your enquiry to sourcing and, where permitted, international supply.
Send your request
Complete our Medication Request Form. Where possible, please provide:
- Medication name
- Strength / dosage
- Required quantity
- Country of residence
- Prescription photo, if available
Availability check
Our UK pharmacy team investigates whether the medication is available through our UK pharmacy and authorised pharmaceutical supply network. Availability cannot be guaranteed.
Prescription & regulatory review
Prescription medicines are only supplied once clinical, pharmacy, export and destination-country requirements are satisfied. Controlled, narcotic or psychotropic medicines may require additional permits or approval.
Your personalised quote
Once availability and eligibility are confirmed, we provide information on medication cost, pharmacy requirements, documentation and estimated delivery charges.
Supply where permitted
If the medication can legally be supplied to your destination, our team coordinates the appropriate next steps. International availability varies by medicine and destination.
Prescription medication from the UK
If your prescribed medication is unavailable locally, our UK pharmacy team may be able to help investigate alternative sourcing options. Our priority is to ensure that medicines are supplied safely, appropriately and in accordance with applicable regulations.
Depending on the medication, we may ask for
- A valid prescription
- Medical documentation
- Patient identification
- Medication history
- Details of the prescribing doctor
- Import authorisation where applicable
Need help sourcing a controlled medication?
Certain medicines are classified as controlled drugs and are subject to significantly stricter rules. ZEN Healthcare can review your enquiry and determine whether an appropriate and lawful supply pathway may be available.
Additional documentation, regulatory approval, import permits or export licences may be required. Submitting an enquiry does not guarantee that a controlled medicine can be supplied or delivered internationally.
Medication sourcing from the UK to the Middle East
ZEN Healthcare welcomes medication enquiries from patients across the region.
United Arab Emirates
Dubai · Abu Dhabi · Sharjah · Ajman · Ras Al Khaimah · Fujairah · Umm Al Quwain
GCC & Middle East
Saudi Arabia · Kuwait · Qatar · Bahrain · Oman and selected other Middle Eastern destinations.
Please note: Availability and delivery eligibility are assessed individually for each request and destination.
Medication availability cannot be guaranteed
All prescription and international medication requests are subject to clinical appropriateness, stock availability, prescription requirements, UK pharmacy and export regulations, customs requirements and the laws and regulations of the destination country. Controlled, narcotic and psychotropic medications may require additional permits or licences and may not be eligible for international supply.
ZEN Healthcare brings together its healthcare presence in London and Dubai. Our London network includes pharmacy services, private healthcare and wellness services, while our Dubai team provides a dedicated point of contact for patients across the UAE and Middle East.
Check Medication AvailabilityA dedicated UK sourcing service, Dubai-based support
UK pharmacy network
ZEN Healthcare originated in London and operates established healthcare locations and pharmacy services in the UK.
Dubai-based support
Patients across the Middle East can communicate directly with our ZEN Healthcare Dubai team — a convenient regional point of contact.
Personalised medication search
Rather than simply searching an online catalogue, our team investigates specific medication requests individually.
Authorised UK suppliers
We explore medication availability through our UK pharmacy and authorised pharmaceutical supply channels.
Support with the process
Where relevant, our team explains the prescription, documentation and regulatory requirements associated with your request.
Discreet & professional
Healthcare enquiries are handled confidentially and professionally by the ZEN Healthcare team.
Can’t find your medication locally?
Let our UK pharmacy team check for you. If a medicine is out of stock, difficult to source or unavailable locally, tell us what you need — our team can investigate availability in the UK and determine whether a compliant supply option is available for your country.
- Medication name
- Strength / dosage
- Quantity required
- Country of residence
- Prescription, if available
Contact our Dubai team directly:
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AddressVilla #15, Tariq & Arif Villas, Al Wasl Rd, Al Bada’a, Dubai, UAE
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Phone+971 4 345 4215
Medication Request Form
Complete the form below and our team will review your request. Fields marked * are required.
UK medication sourcing FAQs
Can you source medication from the UK?
Potentially, yes. Send us the medication name, strength and quantity through our online form and our team can investigate UK availability. Supply depends on stock, prescription requirements, the medication involved and the regulations applicable in both the UK and destination country.
Can you help if my medication is unavailable in the UAE?
Yes. If you are struggling to find a medication in the UAE, you can submit a request through our online form. We can check whether it may be available through our UK pharmacy network and whether an appropriate supply route exists.
Do I need a prescription?
Many medicines require a valid prescription. The exact requirements depend on the medication and the regulations applying to the supply. If you already have a prescription, you can upload it directly through our Medication Request Form.
Can you supply controlled medicines?
Controlled medicines are subject to additional legal and regulatory requirements. Some requests may require import permits, export licences and additional supporting documentation. Each enquiry must therefore be assessed individually. We cannot guarantee international supply of controlled medication.
Can you deliver medication to Dubai?
For eligible medicines, our team can investigate appropriate supply and delivery options to Dubai and elsewhere in the UAE. All shipments remain subject to applicable pharmacy, customs and import requirements.
Can you deliver medication to Kuwait?
We can assess medication requests from Kuwait. Whether a particular medicine can be supplied will depend on its classification, prescription requirements and applicable Kuwaiti import regulations.
Do you serve countries outside the UAE?
Yes. We welcome enquiries from patients across the GCC and Middle East. Because pharmaceutical regulations differ between countries, every international request is assessed individually.
How do I request a medication?
Complete our Medication Request Form with the medication name, strength, quantity and your country, and upload your prescription if you have one. Our team will review your request and respond with the next steps.
Tell us what you need
Whether your medication is unavailable locally, affected by shortages or simply difficult to find, complete our enquiry form. Our Dubai team can coordinate with our UK pharmacy network to investigate availability and determine the appropriate next steps.
Important: Medication availability cannot be guaranteed. All prescription and international medication requests are subject to clinical appropriateness, stock availability, prescription requirements, UK pharmacy and export regulations, customs requirements and the laws and regulations of the destination country. Controlled, narcotic and psychotropic medications may require additional permits or licences and may not be eligible for international supply. ZEN Healthcare will only facilitate medication supply where the appropriate legal and regulatory requirements can be satisfied.